Pocket1. Introduction
This Privacy Policy applies to the Pocket Option trading platform operated by Gembell Limited, registered at: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960, MISA license T2023322.
By using Pocket Option, you agree to the terms of this Policy. Gembell Limited acts as the data controller and is responsible for the processing of your personal data in accordance with international data protection standards.
2. Data We Collect
Identity data: full name, date of birth, nationality, government-issued ID details, residential address.
Contact data: email address, phone number, messenger accounts.
Financial data: payment method information, transaction history, deposit and withdrawal records, trading history.
Technical data: IP address, device type, browser, operating system, cookies, session data, platform activity logs.
Verification data: copies of identity and address documents, biometric data where required for KYC procedures.
3. How We Use Your Data
Service delivery: account registration, user identification, execution of trading operations, processing of deposits and withdrawals.
Legal compliance: fulfilling AML/KYC requirements, tax obligations and other applicable regulations.
Security: fraud prevention, unauthorized access detection, suspicious transaction monitoring.
Support: handling inquiries, resolving technical and financial issues.
Service improvement: analysis of user behavior, testing new features, anonymized statistical processing.
Marketing: informing you about new features, promotions and special offers (with your consent, which you may withdraw at any time).
4. Legal Basis for Processing
We process your data on the following legal grounds: performance of contract (providing trading platform services), compliance with legal obligations (AML/KYC, tax requirements), legitimate interests (security, fraud prevention), and your consent (marketing communications).
5. Data Storage and Security
Gembell Limited applies modern technical and organizational measures to protect your personal data, including TLS 1.3 encryption, secure server storage with restricted access, regular security audits, two-factor authentication for administrative access, and employee training on information security.
Personal data is retained for the duration of the contractual relationship and no less than 5 years after termination for AML/KYC compliance purposes. Financial records are kept for 7 years. After the applicable retention period, data is securely deleted or anonymized.
6. Sharing Your Data
We do not sell your personal data. Data may be shared only in the following cases:
Service providers: payment processors, KYC verification providers, cloud services — only to the extent necessary to provide the specific service.
Regulatory authorities: in response to lawful requests from competent authorities, including under AML legislation.
Legal protection: to prevent fraud or to establish, exercise or defend legal claims.
Corporate transactions: in case of merger, acquisition or asset sale — with user notification and maintained data protection standards.
7. Cookies
Pocket Option uses cookies and similar technologies to ensure platform functionality, remember user preferences, analyze traffic and provide personalized offers. You can manage cookie settings through your browser. Disabling essential cookies may affect platform functionality.
8. Your Rights
You have the right to: access your personal data; request correction of inaccurate data; request deletion of data (subject to legal retention requirements); restrict processing in certain circumstances; data portability; and withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at: privacy@pocketoption.com. Requests are handled within 30 days.
9. Account Deletion
You may request deletion of your account by contacting support. Upon deletion, your data will be removed within 30 days, except for data required to be retained under applicable law (financial records, KYC data).
10. Policy Updates
We may update this Privacy Policy. For significant changes, users will be notified by email or platform notification. Continued use of the platform after publication of changes constitutes acceptance of the updated Policy.
11. Contact
Email: privacy@pocketoption.com
Address: Gembell Limited, Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960
License: MISA T2023322