Pocket1. Definitions
Company — Gembell Limited, registered at: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960.
Platform — the Pocket Option web trading platform and mobile application.
Client / User — an individual who has registered on the platform and accepted the terms of this Agreement.
Trading Operation — a transaction in financial instruments executed through the platform.
Trading Account — the Client's personal account for conducting trading operations.
Demo Account — a virtual trading account with demonstration funds for practice purposes.
2. General Provisions
This Agreement constitutes a public offer addressed by the Company to individuals. By registering on the platform, you fully and unconditionally accept all terms of this Agreement, as well as the Privacy Policy and AML/KYC Policy.
The platform is available to persons of legal age (18 years or other age required by the law of the user's country of residence). The Company reserves the right to decline registration without explanation.
The platform is not available to residents of the following jurisdictions: USA, Canada, Australia, EU countries, Japan, and other countries where providing such services is prohibited or requires special licensing. Users are solely responsible for verifying the permissibility of using the platform in their jurisdiction.
3. Registration and Account
To register, users must provide accurate information including full name, date of birth, and email address. Providing false information is grounds for immediate account closure and cancellation of all operations.
Each user is entitled to have only one trading account. Creating multiple accounts is prohibited and results in blocking of all related accounts and forfeiture of bonus funds.
Users are fully responsible for maintaining the security of their account credentials. The Company is not liable for losses resulting from unauthorized access to an account due to improper storage of credentials.
4. Verification (KYC)
In accordance with AML/KYC requirements, the Company must verify the identity of each client prior to withdrawal of funds. For verification, users provide a copy of a government-issued identity document and proof of address (utility bill or bank statement not older than 3 months).
The Company may request additional documents at its discretion. Failure to provide documents within the specified period is grounds for restricting account functionality, including prohibition of withdrawals.
5. Trading Operations
Trading operations on the platform are conducted using instruments available on the platform. The minimum trade amount is $1. The Company reserves the right to change trading conditions, the list of available assets and payout rates without prior notice.
Quotes provided by the platform are indicative and may differ from quotes on other trading venues. The Company is not liable for technical failures, execution delays or other circumstances beyond its control that result in financial losses to the Client.
The Company may cancel a trading operation if a technical quote error is detected, trading rules are violated, fraud is suspected, or prohibited trading strategies are used (arbitrage, latency exploitation).
6. Deposits and Withdrawals
Account funding is made through available payment methods listed on the platform. The minimum deposit is $5. Funds are credited to the trading account, generally instantly, depending on the payment method used.
Withdrawals are available only after verification is completed. The minimum withdrawal amount is $10. Withdrawals are processed using the same method as the deposit, or to verified client details. The withdrawal processing time is 1 to 5 business days.
Bonus funds are subject to turnover requirements as specified in the bonus program terms. Withdrawal of bonus funds without meeting turnover requirements is not permitted.
7. Liability
The Company is not liable for: indirect, incidental or consequential damages; lost profits; losses resulting from the Client's decisions based on information obtained from the platform; losses caused by force majeure circumstances including ISP failures, government restrictions or natural disasters.
The Client is solely responsible for paying all taxes related to income earned on the platform in accordance with the laws of their country of residence. The Company is not a tax agent of the Client.
8. Complaints and Dispute Resolution
In the event of a dispute, the Client must submit a complaint to support@pocketoption.com within 30 days of the dispute arising, with supporting evidence. The Company reviews complaints within 30 business days. Unresolved disputes are subject to resolution under the laws of the Marshall Islands through MISA or other arbitration bodies specified in this Agreement.
9. Termination
The Client may close their account at any time by contacting support. The Company may block or close an account unilaterally in case of Agreement violation, suspected fraud, regulatory authority requirements, or other lawful grounds.
10. Governing Law
This Agreement is governed by the laws of the Marshall Islands. The Company operates under MISA license T2023322. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force.