Pocket Option Deposit Not Credited: Why & How to Resolve It Today

A deposit that doesn't appear in your Pocket Option balance is rarely lost — in 95% of cases, it's a temporary delay, a missed memo/tag, or a wrong-card decline that already reversed at your bank. Below we walk through each payment method and the exact resolution steps.

Card deposit not credited — the 3 possibilities

1) Approved but in queue: most card deposits clear in 5–30 minutes. Wait an hour before any action. 2) Declined silently: your bank refused the transaction (foreign-merchant flag, daily limit). Check your bank's app or call — the merchant tag will say something like 'POCKETOPTION CY' or a payment-processor name. 3) 3D Secure failed: re-deposit, this time ensuring you complete the SMS-code or app-confirmation step.

Crypto deposit not credited

Most common: missing memo/tag on XRP, XLM, EOS, or BNB deposits. Without the memo the network can't route the deposit to your account. Recovery: contact support with the transaction hash; they can manually credit if the funds reached the exchange wallet. For BTC/ETH/USDT (ERC-20, TRC-20), it's typically a confirmation issue — wait for 2–6 blocks.

E-wallet deposit not credited

Skrill, Neteller, Perfect Money: check that you sent from a wallet email matching your Pocket Option registration. Mismatched emails trigger manual review (24–48 hours). Make sure you used the destination email shown in your deposit page, not a generic 'pocketoption@...' address.

Wire transfer not credited

Wires take 3–7 business days. Always include the payment reference exactly as shown in your deposit page. Wire from a bank account in YOUR name — third-party wires are returned.

Step-by-step support escalation

After waiting the appropriate window (1 hour card, 6 hours crypto, 24 hours wallet, 3 business days wire), contact support with: 1) screenshot of your bank/wallet showing the debit; 2) transaction reference/hash; 3) approximate time and date in UTC; 4) the deposit-page reference number from Pocket Option.

Frequently asked questions

How long does a Pocket Option deposit take?

Card: 5–30 minutes typical, sometimes up to 1 hour. Crypto: 10–60 minutes including blockchain confirmation. E-wallet: minutes to a few hours. Wire: 3–7 business days.

My card was charged but my balance didn't update — what happened?

Most likely your bank approved the charge but Pocket Option's processor hasn't reconciled yet. Wait 1–2 hours. If still not credited, request a transaction reference from your bank and open a support ticket.

Can someone else deposit funds into my Pocket Option account?

No. Pocket Option requires that the depositor be the account holder. Third-party deposits are returned. This is an AML requirement.

Open or fund an account

If your issue is resolved or you're researching before signing up, you can open a free demo account first and try the platform with $50,000 of virtual money.

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Authoritative sources & further reading

FCA — CFDs & high-risk investments — UK regulator on retail trading risk.
SEC Investor Alert — Binary options
CFTC Advisories
CFPB — Consumer Financial Protection Bureau — payment-dispute and chargeback rights.

Last reviewed: 2026-05-15